Terms and conditions for cargo and shipping services
Shipping & CargoGARAGAAT TERMS & CONDITIONS
(Cargo and Shipping Services)
1. GENERAL AGREEMENT
These Terms and Conditions govern the use of the cargo and shipping services provided by Garagaat Vendors;
Customer acknowledges having read, understood, and agree to these Terms and Conditions upon entering into any transaction with Garagaat.
2. SERVICES OFFERED
Cargo Transport: Garagaat provides domestic and international cargo shipping services, including standard, expedited, and special handling options for various types of goods;
Freight Forwarding: Garagaat assists with logistics and freight forwarding services;
3. CUSTOMER RESPONSIBILITIES
Cargo Condition: All cargo should be properly packaged and labeled in compliance with shipping regulations. Garagaat may refuse any cargo that is improperly packed or deemed hazardous;
Accurate Information: Accurate and complete information about the cargo, including its nature, dimensions, weight, and destination should be provided by customer. Failure to do so may result in delays, additional charges, or refusal of service;
Documentation: All necessary documentation for customs clearance, including commercial invoices, bills of lading, and other required permits or certificates should be provided by the customer;
Removal of Prohibited Items: No prohibited or illegal items should be included in the cargo. Garagaat is not responsible for any legal consequences arising from the transportation of such items;
Payment of Duties and Taxes: Any customs duties, taxes, or other charges related to the shipment are the responsibility of the customer unless otherwise agreed;
4. FEES AND PAYMENT
Charges: Shipping fees are calculated based on the type of cargo, weight, dimensions, destination, shipping method, and any additional services requested;
Payment Terms: Shipping fees must be paid in advance prior to shipment or according to an agreed payment schedule. Payment may be made in cash, credit card, or bank transfer;
Non-payment: Garagaat has the right to withhold services, return the cargo, or charge late fees should shipping fee is not paid on time;
Refunds: Refunds are available only in the case of service cancellation based on the cancellation policy provided by the shipment agency or forwarding company;
5. SCHEDULING AND DELAYS
Booking and Scheduling: Cargo shipment should be scheduled in advance to provide sufficient notice for booking and handling;
Delays: Customers are bound by delays caused by weather disturbances, customs processing, or unforeseen events. Hence, Garagaat is not liable or responsible for any loss or inconvenience caused by such delays;
Force Majeure: Garagaat is not liable for any failure to perform its obligations due to circumstances beyond its control, including acts of nature, war, strikes, or governmental actions;
6. LIABILITY AND INSURANCE
Liability Limitations: Garagaat’s liability for damage or loss of cargo is limited to the terms specified in the insurance policy or by law. Hence, Garagaat is not liable or responsible for any indirect or consequential damages;
Insurance Coverage: Garagaat offers basic insurance coverage for cargo in transit. However, customers can arrange for supplemental insurance in case of additional coverage;
Damage Claims: Any claims for damage to cargo must be reported within 24 hours of delivery and supported by photographic evidence;
Indemnification: Garagaat is not liable or responsible for any claims, damages, or losses arising from the use of its cargo and shipping services;
7. CANCELLATIONS AND MODIFICATIONS
Cancellation: Cancellation of a shipment service is allowed provided it is done at least one (1) prior to the scheduled pick up of the cargo. In such a case, cancellation fee may apply;
Modifications: Any modifications to the shipping service, such as changes to the destination, cargo details, or delivery schedule, must be communicated promptly. Additional charges may apply for changes made after the original booking;
8. PRIVACY AND DATA PROTECTION
Personal Information: Personal information, including the names of the customer and the beneficiary/receiver, contact details, shipping address, and cargo details, are collected to facilitate the transaction or services;
Data Security: Garagaat takes appropriate measures to safeguard customer’s personal and cargo information;
Disclosure: Personal information is not disclosed to third parties except when it is necessary for service delivery, legal compliance, or any instance necessary to facilitate the transaction or service;
Taxes and Duties: Customers are responsible for any applicable taxes, customs duties, or import fees related to their cargo.
Waste Disposal Environmental Disposal: All used parts and waste should be disposed of in an environmentally responsible manner, in compliance with local laws and regulations;
Disposal Fee: A minimal amount of disposal fee may apply to ensure proper recycling of used waste;
9. DISPUTE RESOLUTION
Governing Law: These Terms and Conditions are governed by and construed in accordance with the laws of the United Arab Emirates (UAE). Any disputes arising from or in connection with these Terms and Conditions shall be submitted to the exclusive jurisdiction of the courts of the UAE;
Dispute Resolution: Customers must inform Garagaat directly to resolve any disputes. If resolution is not possible, disputes will be addressed through formal court proceedings in accordance with UAE law;
10. AMENDMENTS AND MODIFICATIONS
Changes: Garagaat reserves the right to amend these Terms and Conditions at any time. Updated Terms and Conditions will be posted on their website. Such new terms and conditions will take effect immediately after its publication;
12. CONTACT INFORMATION
For any inquiries, reservations, or assistance regarding these Terms and Conditions or our rental services, please contact us at: Email: info@garagaat.ae; Website: www.garagaat.ae; and office address: U.A.E Dubai, P.O. Box 90480.
13. ACKNOWLEDGMENT AND AGREEMENT
All customers using or availing the services of Garagaat are bound to agree and comply the foregoing Terms and Conditions.